Privacy Policy
Effective Date: Sep 23, 2025
1. Introduction
Welcome to Call Scribe ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service at callscribeai.com.
2. Information We Collect
Personal Information
When you register for an account, we may collect:
- Name and email address
- Payment information (processed securely through third-party payment processors)
- Account credentials
Usage Data
We automatically collect certain information when you use our Service:
- Log data (IP address, browser type, pages visited)
- Device information
- Call recordings and transcriptions you upload or create
- Analytics data about how you interact with our Service
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our Service
- To process your transactions and manage your account
- To transcribe and analyze call recordings using AI
- To improve and personalize your experience
- To communicate with you about updates, security alerts, and support
- To monitor usage and detect technical issues
- To comply with legal obligations
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
Third-Party Service Providers
We work with third-party companies to:
- Process payments
- Provide transcription services
- Host our infrastructure
- Analyze usage patterns
These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect it.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing your information
To exercise these rights, please contact us at privacy@callscribeai.com
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Analyze usage patterns and improve our Service
- Provide personalized content
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.
8. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@callscribeai.com
Address: Call Scribe Privacy Team